Cancellation & extension
Cancelling a booking, penalties, extending the rental period.
2 întrebări
Yes, under the following conditions:
- Free of charge — if cancelled at least 24 hours before the scheduled start date; the amount paid is refunded in full.
- Less than 24 hours’ notice or no-show — the equivalent of one rental day is withheld; the balance is refunded.
How to cancel:
- from your customer account, under “My orders” or “My bookings”;
- using the “Cancel order” button in the confirmation email or in the website footer (also available without an account, using the order number and email address);
- by email to office@inchirieriutilaje.ro or by phone during business hours.
Refunds are made within 14 days to the account used for payment. If you only wish to move the rental period, please contact us: in many cases the dates can be changed without cancelling the order.
💡 Yes. Cancellation is free of charge if made at least 24 hours before the rental starts. With less than 24 hours’ notice or in case of no-show, one rental day is withheld and the rest of the amount paid is refunded.
Yes. Please notify us in writing at least 24 hours before the end of the rental period — by email or from your customer account — or by phone on +40 744 66 77 33.
- The additional days are added to the final invoice or to a separate pro forma invoice, as appropriate.
- Transport is not charged again, as the machine remains on site.
An extension can only be refused if the machine is already booked by another customer for those days. The availability of the days following your rental period can be checked in the website calendar.
Recommendation: if the duration of the work is not known precisely, book the minimum period and check the availability of the following days in good time.
💡 Yes, if the machine is available. The request must be made in writing at least 24 hours before the end of the rental period. An extension is not possible if the machine is already booked by another customer.